Wristband FAQs

FAQ

  • You can find estimated shipment and delivery dates along with other tracking information from the Tickets page in your Eventbrite account. 

    If you purchased your wristband after the cutoff date for shipping, please proceed to Will Call with a copy of your original order confirmation email and a photo ID. We’ll get you set up.

  • You can update your shipping address on the Tickets page until the cutoff date when shipping begins. If you aren’t available at the shipping address you provided and don’t have a different address, you can cancel the shipment and pick up your replacement wristband at the event at Will Call. 

    If you can’t receive the package after it’s been shipped to the provided address, please proceed to Will Call with a copy of your original order confirmation email and a photo ID. We’ll get you set up. 

    In all cases, shipping fees are non-refundable.

    NOTE: If your shipping address is wrong when shipping begins, you’ll need to pick up your wristband at Will Call. The original order confirmation email and a photo ID may be required for wristband pick-up.

  • If you haven’t received your wristband yet, take a look at your Tickets page for estimated shipping and delivery dates. 

    If your wristband is marked as “delivered” but you never received it or if it’s been lost or stolen, you can deactivate your original wristband and request a replacement wristband to pick up at the event from Will Call. From the Tickets page in your Eventbrite account, find your order, select “Manage Wristband,” then choose “Deactivate wristband.” Once the wristband is deactivated, you can to pick up your replacement wristband(s) at Will Call. For more detailed instruction on how to do this go here

    It’s important to know that we can not reship any orders and that shipping fees are non-refundable.

    Wristband replacement fees may apply.

    TIP: Did you buy your ticket after the cutoff date for shipping? No problem—you can confirm Will Call pick-up on your Tickets page too.

  • If you can’t get your wristband at the address provided, you can cancel the shipment on the Tickets page in your Eventbrite account, then pick up a replacement wristband at Will Call. All you need to bring with you is your original order confirmation email and a photo ID. 

    Please note that shipping fees are non-refundable.

    TIP: Having trouble finding your order confirmation email from Eventbrite? Make sure to check the spam folder in your inbox, or search for an email from orders@eventbrite.com.

     

  • Yes! If you purchased your ticket after the cutoff date for shipping, you’re sent a PDF ticket along with your order confirmation email. Someone else can pick up your wristband at Will Call with the PDF ticket and a copy of your photo ID. 

    If you don’t have a PDF ticket, you can have someone else pick up your wristband through the following steps: 

    1) Cancel your shipment (if it hasn’t shipped already) on your Tickets page, then 

    2) Have the new attendee bring a copy of your photo ID and the order ID number (found in your order confirmation email) to Will Call

    Wristband replacement fees may apply.